Shipping, Refunds, Returns Policy

Shipping is always free.

Orders will be shipped within 24 hours from time of receipt, except if placed Friday after 12 noon EST through Saturday.

You will normally receive your order within 14 – 21 business days. There are certain times of the year, especially during November and December, where there may be slight delays. Please review the shipping carrier’s website for further information on any delays they may be experiencing. Newbury & Gold is not responsible for any shipping delays.

Shipping Rules and Restrictions

If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

You may also choose to upgrade the shipping method for faster delivery (additional charges apply. Please contact us directly at info@newburyandgold.com for more information.

NewburyandGold.com is only able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place separate orders for each unique address.

P.O. BOXES AND APO/FPO ADDRESSES

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions and additional processing times may apply.

Order Confirmation Email

When your order is received, we will send you an email confirming your order.

Tracking your Shipment

For questions, please email us at info@newburyandgold.com

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@newburyandgold.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns

To return your product, please contact info@newburyandgold.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.